Return(/Warranty) Policy

1. Returns
You have the right to cancel this contract within 14 days without giving any reason.
2. Cancellation Period
The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
4. The Cancellation Deadline
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
7. Return Shipping
You shall send back the goods or hand them over to us [insert the shop/business name and geographical address, where applicable, of the person authorised by your business to receive the goods], without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
8. Costs of Return Shipping
You will have to bear the direct cost of returning the goods.
9. Value Replacement for the Delivery of Goods
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Warranty
Our Warranty Period will apply with respect to products supplied by ECHO BOARDS AND PRODUCTS and before the expiry of 12 months from the date of delivery of the product.
 
EXCLUSIONS FROM OUR WARRANTY COVERAGE
Our Warranty will not apply:
a) To products that are not used, installed or maintained in accordance with our specifications, instructions, and any recognised general or industry standards (including without limitation applicable Australian Standards), building codes. Regulations applicable from time to time;
b) With respect to defects caused by improper storage or installation, sub-standard workmanship, structural failure, structural movement, substrate movement or failure, inadequate preparation, inappropriate product selection, product tampering, product misuse or abuse, product modification (without our written consent), moisture or water damage, hydrostatic pressure, efflorescence (for cement mortars and grouts), fair wear and tear, exposure to abnormally corrosive conditions, accidents, fire, entry by vermin or insects, negligence not caused by us or our authorised representatives or acts of God (including without limitation storms, cyclones, floods, earthquakes and other natural disasters);
c) Products used or installed outside of Australia

VOIDING OF OUR WARRANTY
a) If, once a claim is made, we, or our authorised representatives, are not provided with reasonable access to physically inspect, perform testing and obtain samples with respect to the allegedly defective product;
b) If you or any third party has attempted to repair or replace the alleged defect before we are notified of your claim or without written approval;
c) To the extent that the relevant loss or damage was caused by product/s not manufactured or supplied by us or any other cause other than a manufacturing defect in our product; and
d) To the extent that you could prevent damage or further damage but did not do so.

HOW TO MAKE A CLAIM
Any claim under our Warranty must be notified to us in writing within 7 days after the
discovery of the alleged manufacturing defect, at:
ECHO BOARDS AND PRODUCTS  55 BIRCH STREET, CONDELL PARK, NSW 2200
Email: [email protected]. And must include proof of purchase, date of delivery and a description of the alleged defect.